Frequently Asked Questions

The Court authorized this Notice because you have a right to know about the Settlement, and all of your options, before the Court decides whether to give Final Approval to the Settlement. This Notice explains the nature of the Action that is the subject of the Settlement, the general terms of the Settlement, and your legal rights and options.

Judge John Robert Blackely of the United States District Cout for the Northern District of Illinois, Eastern Division, is overseeing this case captioned as Goodrum, et al. v. Veradigm, Inc., Case No. 1:25-cv-07062. The people who brought the lawsuit are called the Plaintiffs or Class Representatives. The company being sued is Veradigm (Defendant).

Defendant is an Illinois based healthcare technology company that, through its subsidiaries, offers a variety of software and services to healthcare providers, including electronic health record and medical practice management tools. Defendant’s Clients use certain software and services of Defendant to, among other things, document their patient encounters and assist with obtaining payment for services. Private Information is collected by Defendant’s Clients during these encounters and may be stored in Defendant’s solutions.

The Plaintiff's Complaint alleges that in December 2024, cybercriminals unlawfully accessed and acquired information for more than two-million patients of Defendant’s Clients’ from stored on Defendant’s servers. The Private Information included, but was not limited to, names, contact details, date of birth, health record data, insurance claim data, payment information, and other identifiers, such as Social Security number and a copy of their driver’s license. Not all data elements were present for every impacted individual.

Defendant denies any wrongdoing whatsoever. No Court or other judicial body has made any judgment or other determination that Defendant has done anything wrong.

In a class action, one or more people called “class representatives” or “plaintiffs” sue on behalf of all people who have similar claims. Together, these people are called a “settlement class,” and the individuals are called “settlement class members.” One court resolves the issues for all settlement class members, except for those who exclude themselves from the settlement class.

The Court has not decided in favor of the Plaintiffs or Defendant. Instead, both sides agreed to the Settlement. The Settlement avoids the cost and risk of a trial and related appeals, while providing benefits to Settlement Class Members. The Class Representatives appointed to represent the Settlement Class, and the attorneys for the Settlement Class, Class Counsel, think the Settlement is fair, adequate, reasonable, and in the best interests of the Settlement Class.

You are a Settlement Class Member if you are a living individual residing in the United States who received a notice of the Data Incident indicating that your Private Information may have been impacted in the Data Incident.

Only Settlement Class Members are eligible to receive benefits under the Settlement. Excluded from the Settlement Class are: (1) all persons who are directors, officers, and agents of Defendant; (2) governmental entities; (3) the Judge assigned to the Action, that Judge’s immediate family, and Court staff; and (4) any Settlement Class Member who timely and validly requests to opt-out from the Settlement

If you are not sure whether you are included in the Settlement, you may call (833) 630-8366 with questions. You may also write with questions to:

 Goodrum et al. v. Veradigm, Inc.
c/o Kroll Settlement Administration LLC
P.O. Box 225391
New York, NY 10150-5391

The Settlement provides a $10,500,000 Settlement Fund which will be used to pay: (1) all Valid Claims for Settlement Class Member Benefits; (2) all Settlement Administration Costs; and (3) any attorneys’ fees, costs, and Service Awards approved by the Court. 

The Settlement provides the following Settlement Class Member Benefits  to Settlement Class Members who submit Valid Claims: (a) Cash Payment A – Documented Losses, up to $5,000 per Settlement Class Member upon presentment of reasonable documentation; or (b) Cash Payment B – Alternate Cash – an estimated $50 cash payment; (c) and Medical Data Monitoring that includes two years of CyEx’s Medical Data Monitoring product.

Settlement Class Members who submit a Valid Claim may select one or more of the following Cash Payments:

1. Cash Payment A – Documented Losses: All Settlement Class Members are eligible to submit a claim for a Cash Payment for Documented Losses for up to $5,000 per Settlement Class Member upon presentment of reasonable documentation of losses related to the Data Incident.

• To receive a documented loss payment, a Settlement Class Member must elect Cash Payment A on the Claim Form attesting under penalty of perjury to incurring documenting losses. 

• Settlement Class Members will also be required to submit reasonable documentation supporting the losses, which means documentation contemporaneously generated or prepared by a third party or the Settlement Class Member supporting a claim for expenses paid.
  • Non-exhaustive examples of reasonable documentation include telephone records, email correspondence including emails, or receipts.

• Except as expressly provided herein, personal certifications, declarations, or affidavits from the Settlement Class Member do not constitute proper documentation, but may be included to provide clarification, context, or support for other submitted reasonable documentation. 

• Settlement Class Members shall not be reimbursed for expenses if they have been reimbursed for the same expenses by another source, including compensation provided in connection with any credit monitoring and identity theft protection product. 

• If a Settlement Class Member does not submit documentation supporting a loss, or if the Settlement Administrator rejects, for any reason, the Settlement Class member’s claim and the Settlement Class Member fails to cure the claim, the claim will be rejected.
  
  b. Cash Payment B – Alternate Cash: As an alternative to Cash Payment A – Documented Losses above, a Settlement Class Member may elect to receive Cash Payment B – Alternate Cash, which is a cash payment in an estimated amount of $50.

Cash Payments will be subject to a pro rata increase from the Net Settlement Fund in the event the amount of the Valid Claims is insufficient to exhaust the entire Net Settlement Fund. Similarly, in the event the amount of Valid Claims exhausts the amount of the Net Settlement Fund, the amount of the Cash Payments will be subject to a pro rata decrease.

In addition to electing a Cash Payment, Settlement Class Members may also elect:

3. Medical Data Monitoring: All Settlement Class Members may also make a claim for Medical Data Monitoring, which that includes two  years of CyEx’s Medical Data Monitoring product that will include: (i) real time monitoring of the credit file with one credit bureau; (ii) -dark web scanning with immediate notification of potential unauthorized use; (iii) -security freezing assistance; (iv) victim assistance; (v) $1,000,000 in identity theft insurance with no deductible; and (vi) access to fraud resolution agents to help investigate and resolve instances of identity theft. 

To receive a Settlement Class Member Benefit, you must complete and submit a Claim Form online at the Submit a Claim Page or by mail to Goodrum et al. v. Veradigm, Inc., c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391. Read the Claim Form instructions carefully, fill out the Claim Form, provide the required documentation, and submit online by Monday, March 16, 2026, 9:00 a.m. ET or by mail received by Monday, March 16, 2026.

TO RECEIVE AN ELECTRONIC OR ACH PAYMENT FOR YOUR VALID CLAIM, YOU MUST FILE A CLAIM FORM ONLINE

The Court will hold a Final Approval Hearing on Tuesday, March 24, 2026, at 11:00 a.m. CT to decide whether to approve the Settlement. If the Court approves the Settlement, there may be appeals from that decision and resolving them can take time. It also takes time for all of the Claim Forms to be processed. Please be patient. Payments will begin after the Settlement has obtained Court approval and the time for all appeals has expired.

Upon the Effective Date, and in consideration of the Settlement relief and other consideration described herein, Defendant and any Released Parties will fully, finally, and forever be released, acquitted, relinquished, and completely discharged from any and all Released Claims. The Releasing Parties agree that, once this Agreement is executed, they will not, directly or indirectly, individually or in concert with another, maintain, cause to be maintained, or voluntarily assist in maintaining any further demand, action, claim, lawsuit, arbitration, or similar proceeding, in any capacity whatsoever, based on any of the Released Claims. These Releases are described in Section XIII of the Settlement Agreement, which is available at the Documents page of this website. If you have any questions, you can talk to the law firms listed in Question 17 below for free or you can talk to your own lawyer.

No. If you exclude yourself, you will not be entitled to receive any benefits from the Settlement

No. Unless you exclude yourself, you give up any right to sue Defendants and any other Released Parties for any claim that could have been or was brought relating to the Data Incident. You must exclude yourself from the Settlement to start your own lawsuit or to be part of any different lawsuit relating to the claims in this case.

To exclude yourself, mail a request to opt-out that says you want to be excluded from the Settlement of as Goodrum, et al. v. Veradigm, Inc., Case No. 1:25-cv-07062. The opt-out request must be personally signed by the Settlement Class Member and contain the requestor’s name, address, telephone number, and email address (if any), and include a statement indicating a request to opt-out of the Settlement Class. Mass or class requests to opt-out filed by third parties on behalf of a mass or class of Settlement Class Members or multiple Settlement Class Members where the opt-out has not been signed by each and every individual Settlement Class Member will not be allowed. Any Settlement Class Member who does not timely and validly request to opt-out shall be bound by the terms of the Agreement even if that Settlement Class Member does not submit a claim. You must mail your request to opt-out to the Settlement Administrator postmarked no later than Tuesday, February 17, 2026, to:

 Goodrum et al v. Veradigm, Inc.
c/o Kroll Settlement Administration LLC
P.O. Box 225391
New York, NY 10150-5391

You can tell the Court that you do not agree with the Settlement and/or Application for Attorneys’ Fees, Costs and Service Awards, or some part of it, by objecting to the Settlement. For an objection to be a valid objection under the Settlement, it must be sent to the Clerk of Court, and sent by U.S. Mail to Class Counsel, Defendant’s Counsel, and the Settlement Administrator at the addresses listed below, postmarked by no later than Tuesday, February 17, 2026.

For an objection to be considered by the Court, your objection must be written and must include all of the following:

1. the objector’s full name, mailing address, telephone number, and email address (if any);
2. all grounds for the objection, accompanied by any legal support for the objection known to the objector or objector’s counsel;
3. the number of times the objector has objected to a class action settlement within the five years preceding the date that the objector files the objection, the caption of each case in which the objector has made such objection, and a copy of any orders related to or ruling upon the objector’s prior objections that were issued by the trial and appellate courts in each listed case;
4. the identity of all counsel who represent the objector, including any former or current counsel who may be entitled to compensation for any reason related to the objection to the Settlement and/or Application for Attorneys’ Fees, Costs, and Service Awards;
5. the number of times in which the objector’s counsel and/or counsel’s law firm have objected to a class action settlement within the five years preceding the date of the filed objection, the caption of each case in which counsel or the firm has made such objection and a copy of any orders related to or ruling upon counsel’s or the counsel’s law firm’s prior objections that were issued by the trial and appellate courts in each listed case in which the objector’s counsel and/or counsel’s law firm have objected to a class action settlement within the preceding five years; 
6. the identity of all counsel (if any) representing the objector, and whether they will appear at the Final Approval Hearing;
7. a list of all persons who will be called to testify at the Final Approval Hearing in support of the objection (if any);
8. a statement confirming whether the objector intends to personally appear and/or testify at the Final Approval Hearing; and
9. the objector’s signature (an attorney’s signature is not sufficient). 

Class Counsel and/or Defendant’s Counsel may conduct limited discovery on any objector or objector’s counsel, including taking depositions and propounding written discovery.

Objecting is telling the Court that you do not like the Settlement or parts of it and why you do not think it should be approved. You can object only if you are a Settlement Class Member. Excluding yourself is telling the Court that you do not want to be part of the Settlement Class and do not want to receive any benefit from the Settlement. If you exclude yourself, you have no basis to object because you are no longer a Settlement Class Member, and the case no longer affects you.

Yes. The Court appointed Gary Klinger of Milberg PLLC and Jeff Ostrow of Kopelowitz Ostrow P.A., as Class Counsel to represent the Settlement Class in Settlement negotiations. If you want to be represented by your own lawyer, you may hire one at your own expense.

Class Counsel will file an Application for Attorneys’ Fees, Costs, and Service Awards for an award of attorneys’ fees up to one-third of the Settlement Fund ($3,500,000.00), plus reimbursement of costs. Any such award would compensate Class Counsel for investigating the facts, litigating the case, and negotiating the Settlement and will be the only payment to them for their efforts in achieving this Settlement and for their risk in undertaking this representation on a wholly contingent basis.

Class Counsel shall apply to the Court for Service Awards for the Class Representatives of up to $2,500 each, from the Settlement Fund.

The Court will hold a Final Approval Hearing at 11:00 a.m. CT on Tuesday, March 24, 2026, at the Courtroom 1203 of the Everett McKinley Dirksen United States Courthouse, 219 South Dearborn Street, Chicago, Illinois 60604, as ordered by the Court. At this hearing, the Court will consider whether the Settlement is fair, adequate, and reasonable. If there are timely and valid objections, the Court will consider them and will listen to people who have asked to speak at the hearing, if such a request has been properly made. The Court will also rule on the Application for Attorneys’ Fees, Costs, and Service Awards. After the hearing, the Court will decide whether to approve the Settlement. We do not know how long these decisions will take. The hearing may be moved to a different date or time without additional notice, so Class Counsel recommends checking this website, or calling (833) 630-8366.

No. Class Counsel will present the Settlement Class to the Court. You or your own lawyer are welcome to attend at your expense, but you are not required to do so. If you send an objection, you do not have to visit the Court to talk about it. As long as you filed your written objection on time with the Court and mailed it according to the instructions provided above in Question 15, the Court will consider it.

You may ask the Court for permission to speak at the Final Approval Hearing. To do so, you must file an objection according to the instructions above in Question 15, including all the information required. Your objection must be mailed to the Clerk of the Court, Class Counsel, Defendant's' Counsel and the Settlement Administrator, at the mailing addresses listed above, postmarked by no later than Tuesday, February 17, 2026.

If you do nothing, you will not receive any benefits from this Settlement.  If the Settlement is granted Final Approval and becomes final, you will not be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against Defendant or the other Released parties based on any claim that could have been or that was brought relating to the Data Incident.  

This Notice summarizes the Settlement. More details are in the Settlement Agreement itself. A copy of the Settlement Agreement is available at the documents page of this website. You may also call the Settlement Administrator with questions or to receive a Claim Form at (833) 630-8366.

It is your responsibility to inform the Settlement Administrator of your updated contact information. You may do so at the address below, calling toll-free (833) 633-8366 or at the Contact page of the Settlement Website:

Settlement Administrator – Goodrum et al. v. Veradigm, Inc.

c/o Kroll Settlement Administration LLC

PO Box 225391

New York, NY 10150-5391

PLEASE DO NOT CONTACT THE COURT OR CLERK OF THE COURT FOR INFORMATION ABOUT THE CLASS ACTION SETTLEMENT

All submitted claims have been reviewed, and payments for approved claims were issued on June 12, 2026. Please deposit or cash your check promptly, as any uncashed checks will become void after September 10, 2026.

If you filed a paper claim form, your payment was issued as a paper check. If you filed an online claim form, your payment was sent according to the method you selected during the claim submission process. For electronic payments, emails were sent from the following domains, so please check your spam or junk folder if you have not yet received your payment notification. In case you have any questions about your specific payment type, we have also included the applicable customer service helpline.